Support Policy

TEE & TEE RACKS's primary approach to supporting our customers is through the "Contact Us" function that is available on our site. To ensure we are consistently achieving best-in-class Whats App, we have implemented response times of 24 hours or less. Our support team's average time to first response time is about one hour.

OUR HOURS OF OPERATION:

• Standard Support Hours:

• 8 am to 8 pm IST

• Anticipated response within 24 hours from the time of receipt

Please note: The times of "anticipated response" are self-imposed time-frames, if we wish to revisit them, we may certainly do so, yet service levels should never fall below our documented Support and Response Time Service Levels, which defines TEE & TEE RACKS's response times and operating procedures per Severity Level.